PH BPO jobs showing resilience amid AI disruption, HSBC says

Inquirer.net 13 h Philippines

MANILA, Philippines — The Philippines’ service export industry is showing resilience despite disruptions from artificial intelligence (AI), with employment continuing to grow as AI may be helping workers become more productive, Hongkong and Shanghai Banking Corp. (HSBC) said. The outsourcing industry is adjusting as some jobs become obsolete while demand grows for others that are benefiting

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